CONTACT US: We hope this policy answers your questions about our collection, use and disclosure of your personal data. If it does not, or if you have any questions, please contact us by following the instructions in the Contact Us section below.
We respect your privacy and are committed to protecting the personal data we hold about you. This policy explains what data we collect about you, how we collect it, the measures we take in our efforts to keep your data secure and the uses and disclosures we make of it. We also explain the options you have in relation to your personal data.
When you request services from us, operate a vehicle or equipment with in-vehicle or in-equipment technology, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our kiosks, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section.
This policy covers the personal data we collect about you in connection with our vehicle and equipment rental business which identifies you as an individual. It does not apply to data that does not personally identify you as an individual, for example, but without limitation, aggregated anonymous data, IP addresses, computer operating systems, personal preferences, vehicle identification numbers, etc. We are free to use data that does not identify you as an individual as we wish. This policy does not apply to data collected by third party social networks (such as Facebook), mobile device manufacturers, third party “mobile apps”, wireless service providers, internet service providers or the operators of any networks through which you may interact with us and we expressly disclaim any responsibility for the data collection, privacy or data security practices of those entities. With regard to pages on third party social networks, this policy only applies to personal data we collect through our pages (those with a direct link to this policy) and does not apply to any “unofficial” pages or pages of our affiliates or licensees. Our websites are not directed to individuals under the age of 13, and we do not knowingly obtain personal data from such individuals.
We operate a network of licensees in provision of our services worldwide and are affiliated to many other companies through ownership. As our licensees and affiliates are independent companies, they are not owned or controlled by us and are not covered by this policy, although they may have their own privacy policies to govern the personal data they collect. We are not responsible for the privacy practices of our licensees and affiliates.
Subsidiaries: These companies are owned by The Hertz Corporation and are covered by this policy. The expressions “we”, “us” and “our” apply to them, except for Dollar Thrifty Automotive Group, Inc. which operates the Dollar Rent A Car and Thrifty Rent A Car businesses, Firefly Rent A Car, LLC, and Donlen Corporation which operates a fleet leasing and fleet management business.
Licensees: We have a network of independent companies licensed to operate vehicle or equipment rental businesses using the “Hertz” name and business system. These companies may describe themselves as “Hertz System Licensees” or “Hertz Franchisees” to indicate that they are not our subsidiaries.
Affiliates: These companies either control us (through ownership) or are controlled by the companies that control us. They cover a range of businesses but are generally not involved in provision of our services to you.
The Hertz Corporation and those of its subsidiaries operating within the United States of America, comply with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, retention and use of personal information from European Union member countries and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. You can visit http://www.export.gov/safeharbor/ to learn more about the U.S.-E.U. and U.S.-Swiss Safe Harbor programs.
If any change makes the policy less protective of your personal data, such change will not apply to data we collected about you before the change was made. The only exception to this is, unless legally prohibited, where we have provided you with notice about the changes and given you the opportunity to tell us not to apply them to your personal data.
We collect a range of data about you from a variety of sources for the purposes of our business. The examples we provide here are illustrative rather than a complete list of our practices.
We collect the personal data and the non-personal data we need to process your reservation requests and to provide the services you request from us and for our operational uses in connection with such services, which may include:
We may collect certain personal data that constitutes sensitive data in some countries, such as data about health conditions or membership of a trade union. Depending upon applicable local law, we may be unable to process such sensitive data without your consent.
Data about your health conditions is regarded as sensitive in many countries. If you ask us to accommodate a disability, such as by provision of hand controls, or if there is an accident and we need to work with insurance and claims management companies relating to any injury you may incur, we may need to process data about your health conditions. Similarly, in the EU, at least, your membership of a trade union or similar organization is regarded as sensitive and we may need to process this information if you use a CDP Number that only members of that union or organization can use.
Please note that if you wish to rent with us or our licensees and need to provide sensitive data, you consent to that data being collected, used, retained and disclosed for our Operational Uses. We will not use sensitive data about you for marketing purposes.
We collect personal data directly from you in connection with a reservation (even an abandoned or interrupted reservation), a rental of a vehicle or equipment, or your membership in any of our membership programs, including information you provide:
Certain technologies are used on our websites and on mobile devices to collect data about your visit or usage, as follows:
Cookies help improve the quality of your visits to websites, for example, but not limitation, by making the reservation process faster and smoother. The information the cookies provide helps in the development of content and features that may be of interest to you.
• If you restrict our use of session cookies you will not be able to use our websites or certain features of our e-mail messages. You should be aware that session cookies are generally deleted or made unavailable to us as soon as you close your browser.
• If you restrict our use of persistent cookies you may still enjoy the full workings of our websites and e-mail messages but will need to re-enter some data when starting a new website session. Although persistent cookies will neither automatically be erased nor made unavailable to us upon closing your browser, they will typically “expire” after a number of years.
Pixel Tags are used to collect typically anonymous data to help identify types of information, including popular destinations, average rental prices, quote and conversion rates, click-throughs and other information to improve the service you receive or the relevance of advertising directed to you. Pixel Tags may also be used to identify which online advertisement or email has brought you to a website.
Further, certain Pixel Tags may be used by other companies for the purpose of tracking visits to their websites, identifying if such internet traffic came from a Hertz website or confirming your eligibility to receive services or benefits from such other companies.
Third party cookies or Pixel Tags may collect information about a user of our site’s online activities over time and across different web sites.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our websites and other websites, based on information relating to your access to and use of our websites and other websites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of Pixel Tags). If you would like to learn more about this practice, including your choices with respect to it, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/.
We do not respond to a web browser’s “do not track” signal, or other mechanism that indicates a request to disable online tracking of individuals who use or visit our websites.
As the internet and other eCommerce channels continue to develop, we may deploy and utilize different types of technologies to collect data regarding your visit or usage.
Third Party Providers
Salescycle collects two categories of data for marketing activities. The first category allows to uniquely identify a website visitor, e.g. browser information, IP address, name, email address, telephone number. The second category allows to understand the visitor’s journey across the site.
Adventory collects data for marketing activities and analyses. Data retained are those required for statistical analyses, such as: CTR, ad display types and categories and the content of the displayed creations. User data are saved in a cookie on the user’s browser. This cookie contains the user’s path on the advertiser's website and the user’s advertising impressions. No personal data other than the user’s IP address is utilized.
Webgains and Tradedoubler collect data for marketing activities. Webgains and Tradedoubler do not receive or utilize personal data other than IP addresses.
Information passed by Hertz to Webgains and Tradedoubler is the booking reference and value as well as post or pre-paid status.
Hertz.de uses Social Media plugins for networks such as Facebook, Google + and Twitter.
Our website contains social media plugins. No personal data is forwarded unless the plugins are used. If the plugin buttons are used, the social network selected receives data transmitted, such as your IP-address.
We try to ensure that the personal data we retain about you is stored securely and, in light of the information provided to us, is as accurate, current, complete and relevant as necessary for the purposes for which we use and disclose it.
Our principal databases for storing the personal data we collect are located in Oklahoma, U.S.A., except for the Hertz 24/7 database, which is principally located in France and the Navigation Solutions, LLC database, which is principally located in Texas, U.S.A.
As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities of loss, misrouting, interception and misuse of the data that is transmitted.
We take commercially reasonable measures to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of your personal data by aiming to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:
“SSL” stands for Secure Sockets Layer encryption. We use this protection when you submit personal data to us on our websites. SSL encryption seeks to ensure that you are actually sending your data to us and that no-one else can read or tamper with it during transmission.
When you are asked to provide your personal data to us on our website, you will see that our “http” website address changes to read "https". The additional “s” denotes that the site is secure for that data transfer. You may also see a closed padlock symbol on your screen, again denoting a secure site.
We try to strike a balance between the security of your data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative.
For example, but not limitation, we will send you an e-mail or a text message in unencrypted form (i.e. instantly readable) because many of our customers are unable to access encrypted (i.e. coded) e-mail or messages. This means that our message, if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information, such as your credit card number or account passwords, in any e-mail or text you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public.
For a more secure way to communicate with us over the Internet, please click on the “Contact Us ” link on any page of www.hertz.com, www.hertz247.com, or www.hertzequip.com, or initiate a Live Chat session via www.neverlost.com, and follow our instructions.
Access and Correction
USES AND DISCLOSURES
Your personal data will not be used in a way that is incompatible with the purpose for which it was collected or as authorized by you. In that regard, by enrolling in one of our membership programs, making a reservation with us, or renting a vehicle from us, you consent to our use and disclosure of your personal data for the operational uses listed below which may include disclosure of your data outside your country of residence. We would also like to use and disclose your data for marketing purposes.
Operational Uses and Disclosures
To provide you services
So that we may communicate with you, you give us your consent to call you on or send text messages to your mobile telephone/device. You also consent to our use of auto-dialers and pre-recorded messages in connection with any such telephone call or text message, including calls or texts to mobile telephone numbers. We will not charge you for such calls or texts. Your mobile service provider will charge you according to the applicable plan to which you subscribe.
You may quote a special discount code, called a “CDP number”, when you rent with Hertz, entitling you to the special rate or benefits we may have negotiated with the sponsoring company, association, credit card company or travel club (the “CDP Sponsor”), if you are eligible to do so. By using a CDP number, you consent to our disclosure of your personal data to the CDP Sponsor.
• Confirm your eligibility to rent using that CDP number;
If you do not wish us to disclose your personal data to a CDP sponsor for the above purposes, you must not use their CDP number for your rental or as part of your profile. This will mean, however, that you will not be able to receive the benefits associated with that CDP number.
Hertz 24/7 members may enroll for membership under a “Promotional Code” or an “affiliation” with a college, company, association or city. Hertz 24/7 may use these organizations to help administer the services that it offers. By enrolling under a Promotional Code or affiliation with a college, company, association or city, you consent to our disclosure of your personal data to them for their and our administrative purposes or such other purposes as may be agreed upon between you and such Hertz 24/7 Promotional Code or affiliation sponsor.
If you do not wish us to disclose your personal data to a Hertz 24/7 Promotional Code or affiliation sponsor, do not use the Promotional Code or reference the affiliation sponsor when you enrol in Hertz 24/7 or follow the instructions above to access your Hertz 24/7 member profile and remove the Promotional Code or affiliation sponsor reference from it.
Protective and legal uses
Disclosure to our service providers and agents
We may use other companies as our service providers or agents to act on our behalf and assist us in the conduct of our business, performing services for us under our instruction. These services may include hosting certain websites or databases, operating “apps” for us on our social media networks’ pages, running contests, sweepstakes and other promotions for us, sending marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. We will seek to require our service providers and agents to maintain appropriate security standards to protect your personal data and use the personal data we provide to them only for the purposes we specify.
We may disclose your personal data to a third party in connection with any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
We may aggregate your personal data and use it to develop marketing programs and service offerings that we believe may be of interest to you. We would like to send these to you by email, by text message or by mail. We would also like to share your personal data with our licensees, affiliates and business partners for their marketing purposes. You have choices in relation to our marketing uses of your personal data, based upon the residence for you in our records, as follows:
We may use your personal data for the above marketing purposes, although you can choose to limit or restrict our mailings and our sharing of your data for these uses by following the instructions at Marketing Options below.
If you do not receive marketing messages from us and would like to do so, or if you want to limit or restrict our communications with you or sharing of your data for marketing purposes, please follow the instructions at Marketing Options below.
We aim to comply with your local law regarding our use of your personal data for marketing purposes. You can instruct us how we can use and disclose your personal data for marketing purposes by following the instructions at Marketing Options below.
If you are a member of one of our membership programs, such as Hertz Gold Plus Rewards, Hertz 24/7 or a similar membership program, you will have made marketing choices when you enrolled or at such other time(s) as you may have chosen to do so. These choices are now recorded in your Profile. You can review and amend your selections by accessing your Profile at the Hertz Gold Plus Rewards section on www.hertz.com. You can review and amend your Hertz 24/7 selections by accessing your Profile on the Log In section on www.hertz247.com. You can review and amend your Hertz NeverLost selections by accessing your Profile on the My Account section on www.neverlost.com.
Alternatively, please complete the My Privacy Choices form at the end of this policy and mail it to us, following the instructions at Contact Us below.
We may record your privacy election regarding the receipt of marketing communications at the time you make a reservation or at other times when you interact with us. If you are not then a member of one of our membership programs, or the email address provided for the specific reservation/interaction is not associated with the profile you have in a membership program, you can follow the “Alternate opportunities to opt-out” instructions below to tell us that you no longer wish to receive marketing communications at that email address if you previously had elected to receive marketing communications.
In addition, if you are not a member of one of our membership programs, you can record your marketing choices by enrolling, free of charge, in Hertz Gold Plus Rewards. Please either ask at the rental counter or visit our Hertz Gold Plus Rewards section at www.hertz.com.
When you enrol, we will provide you with a Hertz Gold Plus Rewards member number and ask you to quote it when you rent a vehicle from Hertz. We will automatically apply your marketing choices to all Hertz rentals you make quoting this number. Your choices will be recorded in your Hertz Gold Plus Rewards Profile and you will be able to amend your choices at any time by following the instructions for Members of Hertz membership programs above.
Our marketing emails contain an unsubscribe option. If you do not want us to continue to send marketing emails to your email address, click on ‘unsubscribe’ and we will not send further marketing emails to that address, although you may still receive emails at other addresses for which you have not unsubscribed. If you subsequently wish to override your choice to unsubscribe, you will need to either amend your Profile (see Members of Hertz membership programs) or, if you are not a member of one of our programs, follow the instructions for Non-members above, or at Contact Us below.
We hope this policy answers your questions about our collection, use and disclosure of your personal data. If you have additional questions or want to contact us for a specific purpose, please select from the following:
Complaints and other questions: You should send any questions you may have about this policy or any complaints you have about how we have handled our personal data to the most convenient contact address below. If you feel our response is not satisfactory, we may refer you to a neutral and independent dispute resolution organization, where available.
Marketing: Send a completed My Privacy Choices form (at the end of the policy) to the most convenient contact address below. We aim to process your choices promptly on receipt, but you should please allow a number of days for your choices to become effective.
Security: If you have reason to believe that the personal data we hold about you, such as your Hertz Gold Plus Rewards member number, other program Profile, or Hertz 24/7 membership information is no longer secure, you must immediately notify us of the problem by either clicking “Contact Us” on any page of www.hertz.com, www.hertz247.com, www.hertzequip.com; initiating a Live Chat session via www.neverlost.com; or calling as follows:
· For Hertz 24/7, you may call (800) 654-4173 in the United States; 00448708454545 in London; 0033800450400 in Paris; 004969380789020 in Berlin; and 0034912757227 in Madrid
· For Hertz NeverLost customers, you may call (800) 823-2547 in the United States
US-EU and US-Swiss Safe Harbor Enforcement: Please raise any concerns regarding our compliance with the US-EU Safe Harbor Principles and US-Swiss Safe Harbor Principles by clicking “Contact Us” onany page of www.hertz.com, www.hertz247.com, or www.hertzequip.com; for Hertz NeverLost customers, by initiating a Live Chat session via www.neverlost.com; or writing to us at any of the addresses below. We have committed to refer unresolved privacy complaints under the U.S.-E.U. Safe Harbor Principals and U.S.-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit the BBB EU SAFE HARBOR web site at at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
• Manager, Customer Service, Navigation Solutions, LLC, 334 N. Central Expressway, Suite 210, Plano, TX 75074, U.S.A.
My Privacy Choices
Please note: Privacy Choices for our Dollar Rent A Car, Thrifty Rent A Car, or FireFly Rent-A-Car businesses or Donlen Corporation should be made by following instructions in their respective privacy policies.