Rental Terms, Qualifications and Requirements

LEISURE PAY NOW (PREPAID) RATES ONLY  

Hertz applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from the following countries: Australia, Austria, Bahrain, Belgium, Denmark, Finland, France (including Andorra and Monaco), Germany, Greece, Ireland, Italy, Kuwait, Lebanon, Luxembourg, Netherlands, Norway, Oman, Qatar, Poland, Portugal, Russian Federation, Saudi Arabia, Spain, South Africa, Switzerland, Sweden, United Arab Emirates and United Kingdom.

 CHANGES TO RESERVATIONS

1. Hertz allows you to make changes to a reservation up to two times:

   a. Online by the 'Modify/Cancel' reservation page
   b. By calling the Internet Helpdesk

2. No modification administration charge will be made for changes made online. Hertz reserves the right to charge an administration charge for changes made by calling the Internet Helpdesk.

3. Any change to a booking made online or through the call centre will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:

   a. Drop off location
   b. Pick up date and time
   c. Drop off time and date
   d. Vehicle group
   e. Airline and flight number
   f. NeverLost
   g. Child seats
   h. All other additional products

4. The lead customer name and the pick-up location on a reservation cannot be changed. If you wish to change the lead name or the pick-up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.

5. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation made. 

6. If no cars are available for the location and date requested, then you will see the message: 'No cars available at this location for this date or duration'. You should try to change the dates or location for pick up.

7. If no prepaid rates are available for the location, date or other requests made, the customer will see the message: 'No prepaid available'. If you see this message, you may cancel the original reservation (see below “Cancellations”) and make a new reservation if a non-prepaid rate is available.

8. CDP: A CDP code can be added to a reservation. However, there may be circumstances in which this CDP code is linked to a negotiated discount or rate that does not match Hertz retail prepaid rates. In this circumstance, you will see the error message: 'No prepaid available'. You may cancel the original reservation (See below “Cancellations”) and make a new reservation adding the CDP number.

9. Hertz Gold Plus Rewards numbers cannot be added to an existing reservation online.

CANCELLATIONS

 1. Hertz allows you to cancel a prepaid reservation:

   a. online by the 'Modify/Cancel' reservation page
   b. by calling the Internet Helpdesk

2. A full refund of the prepaid reservation will be made:

- Hertz / Dollar / Thrifty / Firefly:
   a. If the cancellation is made no later than midnight two (2) days before the date of your scheduled pick-up;
   b. Less an administration charge as per table below if the cancellation is made after this time.

 3. Refunds will be processed automatically after the cancellation and will be made to the debit /  credit card used for the original booking.

NO SHOWS/LOST RENTALS

 1. If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as per table below which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use:

 2. We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick-Up Date at Hertz Prepaid Accounting Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your Reservation Confirmation.

CHANGES AT TIME OF PICK UP

If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.

EARLY RETURN

Please note that we are unable to give a refund if you return the vehicle early.

LATE RETURN CHARGE

Currently applicable only to rentals with a destination in Europe.

We reserve the right to make a Late Return Charge of EUR 11.50, GBP 10.00, CHF 14.00, SEK 102.00, NOK 92.00, DKK 87.00, RUB 499.00, AED 56.00, SAR 56.00, QAR 55.00, KWD 4.00, OMR 5.80, BHD 5.70, USD 15.00, PLN 50.00, ZAR 151.00, depending on your destination country, to compensate us in part for the costs we incur in finding an
alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle