Rental Terms, Qualifications and Requirements

Collision Damage Waiver is an optional service which, if accepted, reduces your financial liability for damage to the Hertz vehicle, its parts and accessories, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. CDW may be mandatory and included in some contract or preferential rates.

If CDW is declined, you will be responsible for the amount of the deductible of AED 1,500.00 for group (F) Lexus IS300 or similar and of AED 5,000.00 for all other vehicle groups. Regardless of whether CDW is accepted or included, all rentals are subject to a non-waivable excess for which you are responsible in the event of damage to the Hertz vehicle during the rental (listed below).

You can eliminate your excess liability. Please refer to "Super CDW (SCDW)".

Please note your liability for damage to or loss of the vehicle will not be reduced where you or an authorised driver are grossly negligent (for example failure to assess the vehicle’s height, driving on unsuitable road conditions, improper use of the vehicle, contribution to damage to / theft of the vehicle) and in particular, but not limited to, in the following circumstances:

• Striking overhead or overhanging objects;
• Driving into a barrier that is too low for the vehicle to pass beneath;
• Driving into a barrier in a car park before it fully opens;
• Driving on a road in bad condition without due care resulting in damage to the undercarriage;
• Driving on a beach causing damage by salt water and/or sand;
• Driving through flooded roads causing damage to the engine;
• Putting wrong fuel in the vehicle or otherwise contaminating the fuel;
• Damage occurring as a result of ignoring a warning light;
• Burning  a clutch (which requires persistent ill use) or using the handbrake incorrectly;
• Damage to the wheel rim caused by driving with a flat tyre;
• Fitting unauthorised objects to the interior or exterior of the vehicle;
• Carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior;
• Damage resulting from locking the keys in the vehicle or losing the keys;
• Damage resulting from leaving the windows open.

If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.